“Because we have a field team, we were able to mitigate some of the more serious risks today's outage presented. But that might not have been the case for hundreds of other hotlines around the world. Today was a big reminder: Technologies are tools, not solutions. WhatsApp is a very important tool for our service. Usually we have phone operators receiving messages from women all day via WhatsApp, but that was not possible, and women could not contact us.”
05 Oct 2021
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